Welcome to Oakridge Park

GDPR – Privacy Notice

Oakridge Park Medical Centre has a legal duty to explain how we use any personal information we collect about you, as a registered patient at the practice. Staff at the practice maintain records about your health and the treatment you receive in electronic and paper format.

 What information do we collect about you?

We will collect information such as personal details, including name, address, next of kin, records of appointments, visits, e-mails, telephone calls, your health records, treatment and medications, test results, X-rays, etc. and any other relevant information to enable us to deliver effective medical care.

How we will use your information

Your data is collected for the purpose of providing direct patient care; however, we can disclose this information if it is required by law, if you give consent or if it is justified in the public interest.

In order to comply with its legal obligations, the practice may send data to NHS Digital when directed by the Secretary of State for Health under the Health and Social Care Act 2012. Additionally, this practice contributes to national clinical audits and will send the data that is required by NHS Digital when the law allows. This may include demographic data, such as date of birth, and information about your health which is recorded in coded form; for example, the clinical code for diabetes or high blood pressure.

Processing your information in this way and obtaining your consent ensures that we comply with Articles 6(1)(c), 6(1)(e) and 9(2)(h) of the GDPR.

 Maintaining confidentiality and accessing your records

We are committed to maintaining confidentiality and protecting the information we hold about you. We adhere to the General Data Protection Regulation (GDPR), the NHS Codes of Confidentiality and Security, as well as guidance issued by the Information Commissioner’s Office (ICO). You have a right to access the information we hold about you, and if you would like to access this information, you will need to complete a Subject Access Request (SAR). Please Click Here  or ask at reception for a SAR form and you will be given further information. Furthermore, should you identify any inaccuracies; you have a right to have the inaccurate data corrected. 

Risk stratification

Risk stratification is a mechanism used to identify and subsequently manage those patients deemed as being at high risk of requiring urgent or emergency care. Usually this includes patients with long-term conditions, e.g. cancer. Your information is collected by a number of sources, including Oakridge Park Medical Centre; this information is processed electronically and given a risk score which is relayed to your GP who can then decide on any necessary actions to ensure that you receive the most appropriate care.

 Invoice validation

Your information may be shared if you have received treatment to determine which Clinical Commissioning Group (CCG) is responsible for paying for your treatment. This information may include your name, address and treatment date. All of this information is held securely and confidentially; it will not be used for any other purpose or shared with any third parties.

Opt-outs

You have a right to object to your information being shared.  Should you wish to opt out of data collection, please contact a member of staff who will be able to explain how you can opt out and prevent the sharing of your information; this is done by registering an opt-out, preventing your information from being shared outside this practice.

If you have previously opted-out of any data sharing arrangements, your opt-out will continue to be valid.

Click for the Opt-Out form

Retention periods

In accordance with the NHS Codes of Practice for Records Management, your healthcare records will be retained for 10 years after death, or if a patient emigrates, for 10 years after the date of emigration.

 What to do if you have any questions

Should you have any questions about our privacy policy or the information we hold about you, you can:

1.          Contact the practice’s data controller via email at oakridgepark.medical@nhs.net. GP practices are data controllers for the data they hold about their patients
2.          Write to the data controller at the practice address
3.          Ask to speak to the practice manager Gaynor Young

The Data Protection Officer (DPO) for Oakridge Park Medical Centre is Paul Couldrey (PCIG Consulting Ltd)

Complaints

In the unlikely event that you are unhappy with any element of our data-processing methods, you have the right to lodge a complaint with the ICO. For further details, visit ico.org.uk and select ‘Raising a concern’.

Changes to our privacy policy

We regularly review our privacy policy and any updates will be published on our website, and on posters to reflect the changes. This policy is to be reviewed 30/4/2020.

BMA GPs as data controllers under the GDPR

Advanced Nurse Practitioner

Please be aware our patients requiring an appointment on the day may now be triaged by our Advanced Nurse Practitioner who is able to refer onto a Doctor if clinically appropriate.

We are now sending text invites our patients to download the Mjog app, please ensure that your details are up to date. We use this to confirm appointments, send reminders and relevant health related campaigns. As a patient you will be able to cancel appointments via the app or text.

*please note this system does not allow the practice to receive general messages*

If you do not wish to be contacted by text, please let us know and we can update our records.

Promoting Self-care

Take care of yourself so you can look after the important people in your life. You’re never too young or too old to look after yourself

“Self-care is all about you. It includes knowing about your health and taking simple lifestyle steps to being healthier, including eating healthily, taking regular exercise and dealing with common conditions as well as managing long term conditions effectively. 

Self-care is the best choice to treat minor illnesses and injuries. A large range of common illnesses and injuries can be treated at home simply with over-the-counter medicines and plenty of rest. 

What is self-care? 

Self-care means looking after yourself in a healthy way, whether it’s eating healthily, taking medicine when you have a cold, or doing some exercise.

How can I self-care? 

Self-care includes the actions you take every day in order to stay fit and maintain good physical and mental health, meet your social and emotional needs, prevent and treat illness, and care more effectively for minor ailments. 

Can anyone help me to self-care? 

Your pharmacist can help you to stock up your medicine cabinet with remedies for minor ailments and illnesses. Some useful additions to your home first-aid kit include:

• Painkillers for adults and children
• Medicines to help with all kinds of tummy upsets
• Tweezers and sharp scissors to remove splinters or cut bandages
• A thermometer to check for fever
• Antiseptic cream
• Antiseptic wipes
• A range of bandages, plasters, and dressings for minor cuts, sprains and bruises 

Why should I self-care? 

Keeping yourself fit and healthy can help protect you from illnesses like colds, flu and infections. Making lifestyle changes like quitting smoking or losing weight can also decrease your chances of getting a serious illness like cancer or heart disease. By caring for yourself, you’re helping to make sure NHS services are available for those that really need them. 

What if I don’t know if I can self-care? 

Advice is available free 24/7 on 111 and your pharmacist can also provide support and guidance.

For further information please visit the Milton Keynes CCG webpage on self-care

Click Here

Flu Clinics 2017

Online Services

 You can now book On The Day appointments with a GP from 8am online.

To use the system, click on the tab at the top of the page.

If you are not registered for online services please ask at Reception.

The Care Quality Commission (CQC) are the independent regulator of health and adult social care in England.

The CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage them to improve.

They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish what is found, including performance ratings to help people choose care.

Our GP Practice has recently undergone a CQC inspection and the results are now freely available on the CQC Website.  You can access the report below

Click Here for Report

MK EXTRA

We belong to the Local collaboration which has accessed funds via the ‘Prime Ministers Challenge Fund’ so to complement the services we provide, we are also able to book our Patients at the Hub Practices below who are all able to view and use our clinical system to see our Patients for routine matters and screening purposes. The sessions are for both GP’s and Practice Nurse Appointments. These give patients more access throughout the week.

The hub practices are:

Central Milton Keynes Medical Centre

Broughton Gate Practice

Wolverton Health Centre

Parkside Medical Centre

The Grove Surgery

Appointments will be available at the following times:

Monday to Friday         07:00 to 08:00

Monday to Friday         18:30 to 20:00

Saturday and Sunday   08:00 to 14:00

As per Government legislation all patients have been allocated with a named GP.  At Oakridge Park although you have a named GP you are still free to see any GPs working at the Practice.  

Please be advised of your named GP (you can still see ANY GP at the practice)

Patients whose surnames begin with A to LA their named GP is Dr Mahendran.

Patients whose surnames begin with LB to Z their named GP is Dr Ahad.

We have a Nurse Practitioner who can prescribe and deal with the following:  

• Coughs / Flu like symptoms
• Chest infections
• Urine infections
• D & V
• Emergency Contraception
• Earache/Sore throats/Sinusitis/Hay Fever
• Minor cuts and bruises
• Skin Rashes

Patients Failing To Attend Appointments

In October 84 patients did not attend appointments that they had booked with one of our Doctors. (4 patients per day) 

Patients who fail to attend appointments are depriving others who could have used this appointment. 

The practice will now review all patients who fail to attend any appointments, and will place them into monitored groups as a result.

Anyone who fails to attend on more than three occasions will be reviewed and likely removed from the practice list.

If you wish to cancel an appointment, please call reception on 01908 221180, or click here.

Out of Hours

The normal Out of Hours service will be available during surgery closure - NHS 111 for advice 24 hours a day.

Call NHS 111 before going to A&E as you may be offered an emergency appointment in the community and therefore be seen faster.

NHS Friends and Family Test

The Friends and Family Test is a national program used to gain patient feedback of the service you receive at your GP surgery.

It is important to us at Oakridge Park Medical Centre that we know what you think of the surgery and what improvements we can make. Please take a few moments to complete the survey by looking under the 'have your say' heading, or by clicking here.

Online Services

Our new online service has started. To use the system, click on the tab at the top of the page. To find out more and download the application form, click here.

Please note:

If you have medication that is not on repeat, you will need to complete a form in the surgery and request it. If you cannot order your medication online - you will need to visit the surgery.

If you require the surgery to contact you, you will need to call 01908 221180 as we cannot always contact you due to demands on the service.  

Patient Participation Group

If you would like to join the PPG please email Ivan Pullen at pullen.home@googlemail.com or fill out a form here. Information is available under the 'Have your say' tab. If you would like to be involved but cannot attend the meetings, you can become a virtual member.

In line with the NHS zero tolerance guidelines on abuse of patients and staff; this Practice will not tolerate any incidents of violence, aggression and/or rudeness by ANY patient to the Practice Staff and/or other patients, whether this be physical or verbal abuse. If any such behaviour occurs, the Practice Manager will be informed and the individual will be dealt with accordingly.

On the first occasion a warning will be issued, and if a second incident occurs the culprit will be removed from the doctor's list immediately. If patients continue to be abusive on practice premises the police will be notified and they will be escorted from the premises. 

Protected time dates

On the following dates, we will be closed between 1.30pm and 6.30pm. If you need to see a doctor or require advice during this time, please contact NHS 111

•       Wednesday 25th April 2018
•       Thursday 24th May 2018
•       Wednesday 20th June 2018
•       Thursday 19th July 2018
•       Wednesday 19th September 2018
•       Thursday 18th October 2018
•       Wednesday 21st November 2018

Test Results are now available between 10.00am-3.00pm Monday-Friday (please note we can only give results to the patient concerned).