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Cyber Attack on NHS Systems- Update (15th May 2017)

Oakridge Park IT systems are back up and running.

Please be aware that there may continue be an unavoidable delay with issuing of repeat prescriptions due to the back log.

We apologise for any inconvenience this may cause and would like to thank our Patients for their continued understanding in advance.


The Care Quality Commission (CQC) are the independent regulator of health and adult social care in England.
The CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage them to improve.
They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish what is found, including performance ratings to help people choose care.
Our GP Practice has recently undergone a CQC inspection and the results are now freely available on the CQC Website.  You can access the report below

Click Here for Report


MK EXTRA

We belong to the Local collaboration which has accessed funds via the ‘Prime Ministers Challenge Fund’ so to complement the services we provide, we are also able to book our Patients at the Hub Practices below who are all able to view and use our clinical system to see our Patients for routine matters and screening purposes. The sessions are for both GP’s and Practice Nurse Appointments. These give patients more access throughout the week.

The hub practices are:

Central Milton Keynes Medical Centre

Broughton Gate Practice

Wolverton Health Centre

Parkside Medical Centre

The Grove Surgery

 

Appointments will be available at the following times:

Monday to Friday         07:00 to 08:00

Monday to Friday         18:30 to 20:00

Saturday and Sunday   08:00 to 14:00

 


As per Government legislation all patients have been allocated with a named GP.  At Oakridge Park although you have a named GP you are still free to see any GPs working at the Practice.  

Please be advised of your named GP (you can still see ANY GP at the practice)

Patients whose surnames begin with A to LA their named GP is Dr Mahendran.

Patients whose surnames begin with LB to Z their named GP is Dr Ahad.

 

 


 

We have a Nurse Practitioner who can prescribe and deal with the following:  

  • Coughs / Flu like symptoms
  • Chest infections
  • Urine infections
  • D & V
  • Emergency Contraception
  • Earache/Sore throats/Sinusitis/Hay Fever
  • Minor cuts and bruises
  • Skin Rashes


Patients Failing To Attend Appointments

 

In March 233 patients did not attend appointments that they had booked with one of our Doctors. (10 patients per day) 

Patients who fail to attend appointments are depriving others who could have used this appointment. 

The practice will now review all patients who fail to attend any appointments, and will place them into monitored groups as a result.

Anyone who fails to attend on more than three occasions will be reviewed and likely removed from the practice list.

If you wish to cancel an appointment, please call reception on 01908 221180, or click here.

 


Out of Hours

The normal Out of Hours service will be available during surgery closure - NHS 111 for advice 24 hours a day.

Call NHS 111 before going to A&E as you may be offered an emergency appointment in the community and therefore be seen faster.

 

 


 

NHS Friends and Family Test

 

The Friends and Family Test is a national program used to gain patient feedback of the service you receive at your GP surgery.

 

It is important to us at Oakridge Park Medical Centre that we know what you think of the surgery and what improvements we can make. Please take a few moments to complete the survey by looking under the 'have your say' heading, or by clicking here.

 

 

 


Text Messages

We are now able to text our patients, so please ensure that your details are up to date. We can then use this to confirm appointments, send reminders and inform you of services relevant to you.

If you do not wish to be contacted by text, please let us know and we can update our records.

 


 

Online Services

Our new online service has started. To use the system, click on the tab at the top of the page. To find out more and download the application form, click here.

Please note:

If you have medication that is not on repeat, you will need to complete a form in the surgery and request it. If you cannot order your medication online - you will need to visit the surgery.

If you require the surgery to contact you, you will need to call 01908 221180 as we cannot always contact you due to demands on the service.  

 


 

Patient Participation Group

 

If you would like to join the PPG please email Ivan Pullen at pullen.home@googlemail.com or fill out a form here. Information is available under the 'Have your say' tab. If you would like to be involved but cannot attend the meetings, you can become a virtual member.

 


Zero Tolerance Policy

 

In line with the NHS zero tolerance guidelines on abuse of patients and staff; this Practice will not tolerate any incidents of violence, aggression and/or rudeness by ANY patient to the Practice Staff and/or other patients, whether this be physical or verbal abuse. If any such behaviour occurs, the Practice Manager will be informed and the individual will be dealt with accordingly.

On the first occasion a warning will be issued, and if a second incident occurs the culprit will be removed from the doctor's list immediately. If patients continue to be abusive on practice premises the police will be notified and they will be escorted from the premises. 

 

 


Protected time dates

On the following dates, we will be closed between 12 noon and 5pm. If you need to see a doctor or require advice during this time, please contact NHS

  •       Wednesday 26th April 2017
  •       Thursday 25th May 2017
  •       Thursday 21st June 2017
  •       Thursday 13th July 2017
  •       Wednesday 20th September 2017
  •       Thursday 19th October 2017
  •       Wednesday 22nd November 2017


Test Results are now available between 10.00am-3.00pm Monday-Friday (please note we can only give results to the patient concerned).

 

 

(Site updated 15/05/2017)
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