Welcome to Oakridge Park

Flu Clinics 2019 - flu clinics will be held at Oakridge Park Medical Centre on Saturdays 12th October and 2th November 2019. Appointments can be booked by calling 01908 221180 after 10am Monday to Friday or patients over 65 can also book online.

A number of network services are being developed in line with NHS England's long term plan over the coming years.

Oakridge Park Medical Centre are part of the Primary Care Network group called Nexus PCN, working with Stonedean Practice, Purbeck Health Centre, Sovereign Medical Centre, Neath Hill Health Centre and Wolverton Health Centre.

Extended Hours: We are now offering limited appointments with our GP, Nurse Practitioner, Practice Nurse and HCA - Monday to Friday 07.00-08.00 and Tuesday 18.30-19.30. These appointments are pre bookable and can be booked online.

Please be reassured that the availability of medication post Brexit is being closely monitored nationally. You are kindly asked not to stockpile medications.

Repeat Prescriptions- from 2nd September 2019 these will not be able to be ordered by Pharmacists or 3rd parties on behalf of patients. Patients who are housebound, have a dosette box or in a residential home are not affected by these changes.

PRACTICE CHANGES

Dr N Rammohan is  the Senior Partner at Oakridge Park Medical Centre .

Dr R Sood has joined the Practice to support Dr Rammohan  and Dr S Dahanayake.

We are still advertising for more GPs but if you know of anyone looking to join our exciting new team please ask them to contact us.  We still have our excellent regular Locums supporting the Practice.

Dr Rammohan has built an excellent multi disciplinary team to support your clinical care as not all patients need to see a GP.

We have 3 Advanced Nurse Practitioner Bertha , Tina and Tenpo.  Our Nurse Practitioners have many years of experience and if after an appointment with them they feel you need to see a GP they can book you an appointment directly.

Lea Fowler is our Advance Paramedic and she can also deal with minor injuries and minor illness as well as supporting the GPs with home visits.  

Phil is the Practice Pharmacist and he is responsible for all medication changes requested by the hospital, supports the GPs with prescription request and also patients can book medication reviews.  Please contact Reception if you need a review there is usually a note on you prescription asking you to book an appointment.

Tina (diabetes), Sarah, Helen, Luci are our Practice Nurses who are supported by Health Care Assistants Julia and Sarah.

All our patients who are over 75 year old have been given a direct line into the Practice and this is open between 9.30 a.m. - 11.30 a.m. and for emergencies only not for routine appointments or repeat prescription.  All calls are assessed by Lea our Paramedic who liaises closely with the Duty GP.

Patients who have a cancer diagnosis and therefore may need additional support from our services are given access to a designated number, this number is open Monday to Friday 9.30am to 11.30am, All calls are assessed by the Duty GP.

We also have the unique service provided by Carolyn Owen a very experienced Nurse who visits patients at home to make sure that have all the medical and social needs they require.

Please note all the Receptionists have been trained to be care navigators to make sure patient's are seen by the right Clinician and therefore may ask for details of your medical problem.

The Practice is continually reviewing the appointments system we realise it is not perfect but we are looking at improving access.

Routine appointments are released on Mondays at 11.30 a.m. for two weeks in advance.  

You can book online and appointments are available from 7.30 a.m. every day

We do have on the day appointments with our Nurse Practitioners and pre bookable online appointments.

Limited appointments on the day with a GP for urgent problems

In additional we can book appointments to see a GP at another site.  That GP will have access to you medical records.

If you do have any suggestion how we can improve our service please let us know.

To read the latest Newsletter please Click Here

General Practice appointments available to suit you.... For more information Click Here.

GDPR – Privacy Notice

Oakridge Park Medical Centre has a legal duty to explain how we use any personal information we collect about you, as a registered patient at the practice. Staff at the practice maintain records about your health and the treatment you receive in electronic and paper format.

 What information do we collect about you?

We will collect information such as personal details, including name, address, next of kin, records of appointments, visits, e-mails, telephone calls, your health records, treatment and medications, test results, X-rays, etc. and any other relevant information to enable us to deliver effective medical care.

How we will use your information

Your data is collected for the purpose of providing direct patient care; however, we can disclose this information if it is required by law, if you give consent or if it is justified in the public interest.

In order to comply with its legal obligations, the practice may send data to NHS Digital when directed by the Secretary of State for Health under the Health and Social Care Act 2012. Additionally, this practice contributes to national clinical audits and will send the data that is required by NHS Digital when the law allows. This may include demographic data, such as date of birth, and information about your health which is recorded in coded form; for example, the clinical code for diabetes or high blood pressure.

Processing your information in this way and obtaining your consent ensures that we comply with Articles 6(1)(c), 6(1)(e) and 9(2)(h) of the GDPR.

 Maintaining confidentiality and accessing your records

We are committed to maintaining confidentiality and protecting the information we hold about you. We adhere to the General Data Protection Regulation (GDPR), the NHS Codes of Confidentiality and Security, as well as guidance issued by the Information Commissioner’s Office (ICO). You have a right to access the information we hold about you, and if you would like to access this information, you will need to complete a Subject Access Request (SAR). Please Click Here  or ask at reception for a SAR form and you will be given further information. Furthermore, should you identify any inaccuracies; you have a right to have the inaccurate data corrected. 

Risk stratification

Risk stratification is a mechanism used to identify and subsequently manage those patients deemed as being at high risk of requiring urgent or emergency care. Usually this includes patients with long-term conditions, e.g. cancer. Your information is collected by a number of sources, including Oakridge Park Medical Centre; this information is processed electronically and given a risk score which is relayed to your GP who can then decide on any necessary actions to ensure that you receive the most appropriate care.

 Invoice validation

Your information may be shared if you have received treatment to determine which Clinical Commissioning Group (CCG) is responsible for paying for your treatment. This information may include your name, address and treatment date. All of this information is held securely and confidentially; it will not be used for any other purpose or shared with any third parties.

Opt-outs

You have a right to object to your information being shared.  Should you wish to opt out of data collection, please contact a member of staff who will be able to explain how you can opt out and prevent the sharing of your information; this is done by registering an opt-out, preventing your information from being shared outside this practice.

If you have previously opted-out of any data sharing arrangements, your opt-out will continue to be valid.

Click for the Opt-Out form

Retention periods

In accordance with the NHS Codes of Practice for Records Management, your healthcare records will be retained for 10 years after death, or if a patient emigrates, for 10 years after the date of emigration.

 What to do if you have any questions

Should you have any questions about our privacy policy or the information we hold about you, you can:

1.          Contact the practice’s data controller via email at oakridgepark.medical@nhs.net. GP practices are data controllers for the data they hold about their patients
2.          Write to the data controller at the practice address
3.          Ask to speak to the practice manager Lynne Davies

The Data Protection Officer (DPO) for Oakridge Park Medical Centre is Gaynor Flynn

Complaints

In the unlikely event that you are unhappy with any element of our data-processing methods, you have the right to lodge a complaint with the ICO. For further details, visit ico.org.uk and select ‘Raising a concern’.

Changes to our privacy policy

We regularly review our privacy policy and any updates will be published on our website, and on posters to reflect the changes. This policy is to be reviewed 30/4/2020.

BMA GPs as data controllers under the GDPR

Advanced Nurse Practitioner

Please be aware our patients requiring an appointment on the day may now be triaged by our Advanced Nurse Practitioner who is able to refer onto a Doctor if clinically appropriate.

Promoting Self-care

Take care of yourself so you can look after the important people in your life. You’re never too young or too old to look after yourself

“Self-care is all about you. It includes knowing about your health and taking simple lifestyle steps to being healthier, including eating healthily, taking regular exercise and dealing with common conditions as well as managing long term conditions effectively. 

Self-care is the best choice to treat minor illnesses and injuries. A large range of common illnesses and injuries can be treated at home simply with over-the-counter medicines and plenty of rest. 

What is self-care? 

Self-care means looking after yourself in a healthy way, whether it’s eating healthily, taking medicine when you have a cold, or doing some exercise.

How can I self-care? 

Self-care includes the actions you take every day in order to stay fit and maintain good physical and mental health, meet your social and emotional needs, prevent and treat illness, and care more effectively for minor ailments. 

Can anyone help me to self-care? 

Your pharmacist can help you to stock up your medicine cabinet with remedies for minor ailments and illnesses. Some useful additions to your home first-aid kit include:

• Painkillers for adults and children
• Medicines to help with all kinds of tummy upsets
• Tweezers and sharp scissors to remove splinters or cut bandages
• A thermometer to check for fever
• Antiseptic cream
• Antiseptic wipes
• A range of bandages, plasters, and dressings for minor cuts, sprains and bruises 

Why should I self-care? 

Keeping yourself fit and healthy can help protect you from illnesses like colds, flu and infections. Making lifestyle changes like quitting smoking or losing weight can also decrease your chances of getting a serious illness like cancer or heart disease. By caring for yourself, you’re helping to make sure NHS services are available for those that really need them. 

What if I don’t know if I can self-care? 

Advice is available free 24/7 on 111 and your pharmacist can also provide support and guidance.

For further information please visit the Milton Keynes CCG webpage on self-care

Click Here

Online Services

 You can now book On The Day appointments with a GP from 7.30am online.

To use the system, click on the tab at the top of the page.

If you are not registered for online services please ask at Reception.

The Care Quality Commission (CQC) are the independent regulator of health and adult social care in England.

The CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage them to improve.

They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish what is found, including performance ratings to help people choose care.

Our GP Practice has recently undergone a CQC inspection and the results are now freely available on the CQC Website.  You can access the report below

Click Here for Report

Additional Appointments

To complement the services we provide, we are also able to book our Patients at the Hub Practices below who are all able to view and use our clinical system to see our Patients for routine matters and screening purposes. The sessions are for both GP’s and Practice Nurse Appointments. These give patients more access throughout the week.

The hub practices are:

Central Milton Keynes Medical Centre

Broughton Gate Practice

Wolverton Health Centre

Parkside Medical Centre

The Grove Surgery

Appointments will be available at the following times:

Monday to Friday         07:00 to 08:00

Monday to Friday         18:30 to 20:00

Saturday and Sunday   08:00 to 14:00

As per Government legislation all patients have been allocated with a named GP.  At Oakridge Park although you have a named GP you are still free to see any GPs working at the Practice.  

Please be advised of your named GP will be Dr Rammohan but you can still see ANY Clinician at the practice

We have a Nurse Practitioner who can prescribe and deal with the following:  

• Coughs / Flu like symptoms
• Chest infections
• Urine infections
• D & V
• Emergency Contraception
• Earache/Sore throats/Sinusitis/Hay Fever
• Minor cuts and bruises
• Skin Rashes

Patients Failing To Attend Appointments

Patients who fail to attend appointments are depriving others who could have used this appointment. 

The practice will now review all patients who fail to attend any appointments, and will place them into monitored groups as a result.

Anyone who fails to attend on more than three occasions will be reviewed and likely removed from the practice list.

If you wish to cancel an appointment, please call reception on 01908 221180, or click here.

Out of Hours

The normal Out of Hours service will be available during surgery closure - NHS 111 for advice 24 hours a day.

Call NHS 111 before going to A&E as you may be offered an emergency appointment in the community and therefore be seen faster.

NHS Friends and Family Test

The Friends and Family Test is a national program used to gain patient feedback of the service you receive at your GP surgery.

It is important to us at Oakridge Park Medical Centre that we know what you think of the surgery and what improvements we can make. Please take a few moments to complete the survey by looking under the 'have your say' heading, or by clicking here.

Online Services

Our new online service has started. To use the system, click on the tab at the top of the page. To find out more and download the application form, click here.

Please note:

If you have medication that is not on repeat, you will need to complete a form in the surgery and request it. If you cannot order your medication online - you will need to visit the surgery.

If you require the surgery to contact you, you will need to call 01908 221180 as we cannot always contact you due to demands on the service.  

Patient Participation Group

If you would like to join the PPG please email Ivan Pullen at pullen.home@googlemail.com or fill out a form here. Information is available under the 'Have your say' tab. If you would like to be involved but cannot attend the meetings, you can become a virtual member.

In line with the NHS zero tolerance guidelines on abuse of patients and staff; this Practice will not tolerate any incidents of violence, aggression and/or rudeness by ANY patient to the Practice Staff and/or other patients, whether this be physical or verbal abuse. If any such behaviour occurs, the Practice Manager will be informed and the individual will be dealt with accordingly.

On the first occasion a warning will be issued, and if a second incident occurs the culprit will be removed from the doctor's list immediately. If patients continue to be abusive on practice premises the police will be notified and they will be escorted from the premises. 

Protected time dates

On the following dates, we will be closed between 1.30pm and 6.30pm. If you need to see a doctor or require advice during this time, please contact NHS 111

• Thursday 21st March 2019
• Wednesday 10th April 2019
•  Thursday 23rd May 2019
•  Wednesday 19th June 2019
• Thursday 18th July 2019
• Wednesday 18th September 2019

Test Results are now available on line please register for online services.  All the results are looked at by a GP and you will be contacted by text or a letter if the GP feels they require to speak to you directly.  The GPs have agreed that a request for a routine appointment can wait two - three weeks.  So you will have chance to book a routine appointment.