PATIENT'S FAILING TO ATTEND FOR APPOINTMENTS
IN JULY A TOTAL OF 401 PATIENTS DID NOT ATTEND APPOINTMENTS THEY HAD BOOKED.
3 failed to attend on three occasions
353 on one occasion
This equals the Practice employing a GP for over a week without appointments.
A patient who fail to keep appointments has a huge impact on another person with medical conditions who need to see a GP.
The Practice will now review all patient's who fail to attend. Anyone who fails to attend on more than three occasions will be reviewed and removed from the Practice list.
The Practice will run a report each month and attendances will be looked at over a 12 month period.
if you are over 65 years old or have a chronic disease, pregnant please make an appointment for the Flu Coffee Morning. Saturday 10th October.
Out of Hours
The normal Out of Hours service will be available during surgery closure - NHS 111 for advice 24 hours a day.
Call NHS 111 before going to A&E as you may be offered an emergency appointment in the community and therefore be seen faster.
We are pleased to welcome the following Doctors to our practice:
Dr. Priya Desai
Dr. Sabrina Panesar
Dr. S. Sharif
We also have a Nurse Practitioner at the practice who can prescribe medication and can deal with the following:
- Coughs/Flu like symptoms
- Urine Infections/chest infections
- D & V
- Emergency contraception
- Earache/Sore throats/Sinusitis/Hay fever
- Minor cuts and bruises
- Skin rashes
The Friends and Family Test
The Friends and Family Test is a National Program initiated in order to gain patient feedback for the service you receive at Oakridge Park Medical Centre.
The main aims of the FFT are;
To get feedback from patients and service users in a simple & straight forward format which we can then use to analyse the level of care and service provided by the Practice.
To identify the areas of success and where improvements can be made.
It is important to us at Oakridge Park Medical Centre that we know what you think of the surgery and where improvements can be made, please take a few moments to complete to complete the survey located under the 'have your say' heading. Thank you.
We are now able to text out patients to confirm appointments and keep you up to date with our services. Please can you ensure your contact information is correct.
For patients who do not wish to be contacted via this method please let us know so we are able to adjust our records.
Our new online service has started. To use the system, click on the boxes below.
To find out more and download the application form Click here
IF YOU HAVE MEDICATION THAT IS NOT ON REPEAT, YOU WILL NEED TO COMPLETE A FORM IN THE SURGERY AND REQUEST IT.
IF YOU CAN NOT ORDER YOUR MEDICATION ONLINE - YOU WILL NEED TO VISIT THE SURGERY.
IF YOU REQUIRE THE SURGERY TO CONTACT YOU, YOU WILL NEED TO CALL 01908 221180 AS WE CANNOT ALWAYS CONTACT YOU DUE TO DEMANDS ON THE SERVICE.
Patient Participation Group
If you would like to join the PPG please contact Bob Lark via email on: firstname.lastname@example.org
In line with the NHS zero tolerance guidelines on abuse of patients and staff; this Practice will not tolerate any incidents of violence, aggression and/or rudeness by ANY patient to the Practice Staff and/or other patients, whether this be physical or verbal abuse.
In the event of a patient being rude to Practice Staff or to other patient within the Surgery, or in the event of a patient using threatening and/or abusive language in the surgery or on the telephone, the Practice Manager will be informed and the individual involved will be dealt with accordingly.
A letter will be dispatched to the patient informing them their behaviour is unacceptable and if there is another incident they will be removed from the doctor’s list forthwith. If patients continue to be abusive within the Practice premises, they will be informed that the Police will be notified and they will be escorted from the premises.
Protected Time Dates
Tuesday 22nd Septemeber 2015
Wednesday 21st October 2015
Thursday 26th November 2015
Tuesday 26th January 2016
Wednesday 24th February 2016
Thursday 24th March 2016
We will be closed between 12noon and 5pm. If you need to see a doctor or require advice during this time please contact the new emergency number on 111.
Test Results are now available between 12.30pm-1.30pm Monday-Friday (please note we can only give results to the patient concerned).
(Site updated 09/09/2015)